Saturday, November 04, 2006
Indian Call Centre Professionals
The Financial Express , New Delhi Edition, 9 Feb.
Indian Call Centre Professionals Are Better Taken Care Of Than In US
Call centre professionals in India are well taken care of by their employers, a lot better as compared to the US, where the workers were treated as a "commodity". "The call centre environment in India is much better. In the US, the employers are not considerate about the workers. They treat people as a commodity," said Mr Steve Tirza, president, CWA. Taking exception to the argument that many jobs are outsourced to India for cost-cutting purposes, he said that even while doing this, the salaries of CEOs in the US get fatter and fatter, negating the cost advantage.
Indian Call Centre Professionals Are Better Taken Care Of Than In US
Call centre professionals in India are well taken care of by their employers, a lot better as compared to the US, where the workers were treated as a "commodity". "The call centre environment in India is much better. In the US, the employers are not considerate about the workers. They treat people as a commodity," said Mr Steve Tirza, president, CWA. Taking exception to the argument that many jobs are outsourced to India for cost-cutting purposes, he said that even while doing this, the salaries of CEOs in the US get fatter and fatter, negating the cost advantage.
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